Shipping policy

Order preparation and dispatch

Orders are typically packaged and dispatched within 2–3 business days. This is preparation time; shipping transit time is additional and depends on your destination and selected shipping service.

We are closed on Saturdays and Sundays. Orders placed on Friday generally will not ship before Monday and may take longer within our 2–3-business-day preparation window.

Shipping rates and delivery

We ship worldwide. Available shipping options and costs are shown at checkout before payment.

International orders

International orders may incur import duties or local taxes, which are the recipient's responsibility.

Returns and damaged items

Please see our Return & Cancellation Policy for returns, exchanges and damaged items.

Return & Cancellation Policy

Orders canceled within 24 hours of purchase are eligible for a full refund. After 24 hours, approved cancellations and refunds may be subject to a deduction for non-refundable payment processing fees incurred by the business. These fees are charged by third-party payment providers and are not returned to us when a refund is issued.

Custom curated sets, special orders, payment plans, trainings, workshops, and international orders may be subject to additional cancellation terms or may be partially non-refundable.

If an order has already shipped, original shipping costs, return shipping costs, duties, taxes, and related fees are non-refundable.

We accept returns or exchanges within 14 days of delivery.

Returns

A 20% restocking fee applies to all returns.

Items must be in original condition to qualify for a return.

Customers are responsible for all shipping costs and insurance related to returning the item.

To initiate a return, please contact contact@thesoundhealingstudio.com.

Exchanges (Store Credit Only)

Exchanges are accepted within 14 days of delivery.

Items must be in original condition to qualify for an exchange.

Customers are responsible for all shipping costs and insurance related to exchanges.

Damaged Items

We take great care in packaging, but if your item arrives damaged, it must be reported within 24 hours of delivery with detailed photos of both the item and packaging so we can assist you.

Send photos of the item and packaging to contact@thesoundhealingstudio.com.

We’ll work with you to find the best possible solution.

Non-Returnable Items

The following items cannot be returned or exchanged:

Custom orders

Sale items

Gift cards

We always aim to approach each order and customer relationship with care, fairness, and understanding. If you have any questions regarding your order, please contact us directly.